Integrity Travel

General Information, Terms & Conditions
Holiday packages include group transfers from or in between airports/hotel/ships and vice versa. A group transfer is generally a shared transfer and the type of vehicle used will normally be dependent upon the size of the group. Combined cruise and land tours, or cruise include transfer and flights between tours as specified.

AIRFARES
Air travel is arranged with independent airlines. We will arrange air travel as advertised in connection with your holiday package.. All airfares are subject to flight and booking class availability as specified in the conditions. Airfares will be booked and ticketed upon receipt of your deposit to avoid price or tax increases. Airport taxes vary for each departure point and routing of airlines. Airline schedules are subject to change without notice. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are non- refundable. Name changes and voluntary date and schedule changes will incur fees. Integrity Travel is not liable for delays or disruptions of air travel. Once tickets are issued, we will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights. Flying outside of the tour date range or re-routing your flight itinerary may incur additional surcharges.
While we endeavour to accommodate your airline seating and meal requests, these are never guaranteed and are subject to change at the airline’s discretion.

TRAVEL INSURANCE
Travel Insurance is not included in your holiday package. For your protection we strongly recommend you purchase comprehensive travel insurance that includes (without limitation) coverage for the cost of your holiday package, medical expenses, loss of luggage, cruise and land content and airfare charges that may occur due to cancellation, disruption, loss of deposit or strikes.
Please provide a copy of your travel insurance policy prior to departing on the trip.

CREDIT CARD SURCHARGE
If you pay Integrity Travel by credit card a surcharge of 1.2% will be added to the debit requested.

ITINERARIES
Flight times, carriers and routes are given for guidance only as there may be changes. Final details will be shown on your tickets. Holiday package or excursion itineraries may change or be different from those described as a result of local conditions, weather conditions and annual events.

DISRUPTION TO ITINERARY
AND CRUISING ARRANGEMENTS
Itineraries are intended as a guide only and are subject to alteration without notice. Alternations may be necessary for various reasons including, without limitation, road, rail, river or weather conditions, strikes or other reasons beyond Integrity Travel’s control. Integrity Travel reserves the right to provide alternative services.. . Integrity Travel cannot guarantee exact arrival and departure times for carriers and operators used by Integrity Travel and Integrity Travel will not be liable for failure to make connections with any other services or attractions beyond its control.

FLIGHT CHANGES
The flight timings detailed on the outline itinerary provided are for guidance only and are subject to alteration and confirmation. Flight timings are set by airlines and affected by events outside our control. Scheduled and charter flight timings, and days of operation are also subject to change. Integrity Travel will advise you of any significant changes as soon as it is informed by the airline. Minor timing changes will be advised as soon as we are advised.

DATA PROTECTION POLICY
Any personal information (including sensitive information and health information) that Integrity Travel obtains and retains from you or about you is necessary for our business purposes. Our Privacy Policy details why we collect this information, who we may disclose it to (including overseas recipients), and the main consequences if we do not collect it. Our Privacy Policy also contains information about how you may seek access to, or correction of, the personal information held about you, and our complaint resolution procedures. Our Privacy Policy is available at www.integritytravel.com.au

LIMITATION OF LIABILITY
Our holiday packages include the services of independent providers, such as hoteliers, airlines, cruise companies and other operators, who are not agents, servants or employees of Integrity Travel. Although we take care in selecting the independent service providers and the optional excursions conducted by some independent service providers, Integrity Travel is not responsible for the conduct of the independent service providers, their servants and agents or for any ramifications of that conduct. Optional excursions may, depending on your holiday package, include activities such as climbing, exploring, bike riding, swimming and snorkelling. You accept and assume the risk involved with these activities.

MEDICAL ASSISTANCE
Integrity Travel does not employ medical staff on our tours and staff do not accompany group members to medical facilities as they are responsible for the remainder of the group. If you require medical attention, local medical services can be contacted. You are responsible for all charges that result from visiting a medical facility or for a medical practitioner visiting you.  Integrity Travel is not responsible for the type or quality of the medical services you may receive.

LOCAL PURCHASES
Integrity Travel is not responsible for any items you may purchase locally i.e.: jewellery/furniture etc. You acknowledge that you are solely responsible for any import duty or freight costs.
For security reasons valuables should be kept to a minimum and packed in your hand luggage along with your medicines, camera, electrical or battery-operated appliances.

NOT INCLUDED IN HOLIDAY PACKAGE PRICE
Airfares (unless stated), airport taxes, laundry, passport and visa fees, meals not listed on the itinerary.  Drinks may or may not be included as indicated in your itinerary, excess baggage, fuel surcharges, optional excursions and gratuities not specified in your itinerary.

PASSPORTS & VISAS
Meeting necessary passport and visa requirements and cost is the sole responsibility of the passenger. Integrity Travel is not responsible for delays or missed portions of cruise/tour relating to incorrect travel document.

CANCELLATION POLICY
The following integrity Travel cancellation fees apply (in addition to charges of any independent suppliers e.g. airlines and hotels)

Days of Notice Prior to Departure:          Fee Per Person  
100 days or more.                                        Loss of deposit
99-61 days.                                    50% of holiday package price
60 days or less.                            100% of holiday package price
All cancellations must be received in writing by Integrity Travel and are not effective until this notification has been received. If your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services included in the tour package
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Updated  01 January 2024